Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Basingstoke | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Basingstoke is committed to protecting your personal data and handling it responsibly. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

We are Pharmacy Weight Loss Basingstoke, a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Basingstoke and across the UK. As a registered pharmacy, we act as the Data Controller for the personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of information:

Personal identifiers: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and relevant clinical details required for prescribing
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

We only collect information that is necessary and relevant to your care and our legal obligations as a registered pharmacy.

3. How We Use Your Data

Your information is used for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions safely
To process and dispatch your orders (delivered within 1 working day of pharmacist approval)
To communicate with you about your treatment, orders, and any clinical concerns
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate clinical records as required by pharmacy law
To improve our website and services through anonymised analytics

Our lawful basis for processing health data is Article 9(2)(h) UK GDPR — provision of healthcare and management of healthcare systems. For general personal data, we rely on contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to enhance your browsing experience and understand how visitors interact with our site. Cookies we use include:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand site usage through anonymised data
Preference cookies: Remember your settings and choices

You may manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

Prescribing clinicians and healthcare professionals involved in your treatment
Delivery partners to fulfil your medication orders
Payment processors who handle transactions securely on our behalf
Regulatory bodies such as the GPhC, NHS, or MHRA where legally required
IT and platform providers who support our secure systems under strict data processing agreements

All third parties we engage with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain clinical and prescription records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines. Other personal data is retained only for as long as necessary to fulfil the purpose for which it was collected. Data is then securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmissions on our website are encrypted using SSL technology.

8. Your Data Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Basingstoke
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.